Oratile Kids Returns Policy

  • 30 Days Return policy with proof of payment.
  • R50 Courier fee on all returns/refunds.
  • Returns need to be logged online.
  • No refunds or exchanges on SALE goods without original proof of purchase.
  • If no proof of purchase can be provided, we will exchange your item(s) at the current system price.
  • If you inspect the Item/s at the time of delivery by the courier, and are immediately unhappy with the Item/s for any reason other than the fault of Oratile Kids you may hand the parcel back to the courier for return to us. In such a case you must hand all the original packaging back to the courier, and you will still need to complete the electronic returns process on the Site in order to be refunded.
  • If you do not inspect the Item/s at the time of delivery but thereafter become unhappy with your purchase for any reason (other than the Item/s being faulty, damaged or defective), you may return the Item/s to us provided that:
    • The Item/s is in its original condition and is returned in or with its original packaging;
    • The Item/s has not been used or worn. 
  • We will not accept the return of any Item/s should:
    •  The Item/s have been damaged or altered due to:
      • Improper care;
      • Carelessness;
      • Non-standard or unusual use;
      • Failing to adhere to the care instructions attached to or sent with the Item/s
      • Accidental misuse or failure to maintain;
      • Irregular conditions; or
      • Any other manner of use or handling which indicates a lack of reasonable care with the Item/s.
      • You have attempted to alter or repair the Item/s yourself or have allowed a third party to do so or attempt to do so;
      • The Item/s have deteriorated as a result of fair wear and tear which is reasonably expected in the normal and regular use of the Item/s; or
      • The apparent fault relates to a slight variation in appearance, which does not materially differentiate the Item/s from the representation on the Site.